Frequently Asked Questions

10. I REALLY want something from your store but it is out of stock / fully reserved! Is there any way I can get it?

11. What are Backorders / Restock orders?

12. I would love to model for your online store. Are you currently accepting applicants?

13. Can I speak with your team directly?

1. Why should I shop online?

Times have changed and with our increasingly hectic lifestyles, online shopping provides a fuss-free and convenient alternative to traditional shopping. We take great effort in handpicking and approving collections for our online store, producing good pictures, and we try our best to provide detailed measurements and accurate product descriptions for our shoppers.

It’s like shopping in a virtual mall in the comfort of your own homes, sans the parking tickets, walking around from store to store, and rummaging through rack after rack of clothes! We believe that regardless of age, shopping should always be fun and we strive to deliver that in your shopping experience in PhatCulture.com. You know what they say - retail therapy is the best therapy! (back to top)

2. I would prefer to try on the clothes though …

We currently only operate online, and to make up for that, we try our best to provide the most detailed measurements and descriptions for you to help you in your buying decision. However, we understand the risk of online shopping and if for any reason you are unsatisfied with your garment, you can visit our Returns and Exchanges page for more information of having your item exchanged or refunded.

This way, you can now shop online with a peace of mind. :) (back to top)

3. Why should I register for an account?

There are tons of reasons why you should register for an account! Firstly, it only takes a few minutes of your time and once you’ve registered for your account, you need not refill your personal details again everytime you purchase an item. Also, if you're interested in any Sold Out / Fully Reserved items, you can click the Notify me when available option and our system will immediately notify you when it's back in store. Asides from all these nifty features, you get to track your order(s) and even view your order history directly from your account!

If you've set your eyes on particular pieces but are unsure of whether you want to purchase them, you can add them to your wishlist, which will help you bookmark and keep track of all the pieces you're interested in. Asides from convenience, you also get to be on our fab mailing list, and we occasionally send out members-only promos, sneak-peeks, birthday babies shopping vouchers, and more. ;) (back to top)

4. Sounds great! I want to register and start shopping right away, what do I do?

Sign up for an account here and start shopping away! Fret not, because we take your privacy very seriously and we promise to never divulge your information to any 3rd-party sites. Also subscribe to our newsletter on our home page to receive all our latest updates and promotions.

If receiving updates via emails are not your cup of tea, we’re also highly active on social networking platforms like Facebook or Twitter. (back to top)

5. Can I still make a purchase if I don’t register for an account?

Yes, you can still make purchase as a guest. :) When checking out your order, just fill up your details at Instant Checkout section instead of logging in or registering.

However, we would definitely recommend that you register with us, it’ll only take a few minutes of your time, and if you register with us, you only need to fill out your details once! Also, we do have special plans and surprises in store for our members. (back to top)

6. Do you ship Internationally?

Yes, we do! :) When making an international purchase with payment via Paypal, please change the default currency (found on top right of every page) on our website as Paypal doesn't allow payments in MYR currency for International addresses. For more information on International delivery rates, do visit our Shipping and Delivery page for more information or a list of countries that we ship to. If your address is not recognized by our system or should you encounter any difficulties with placing an order, please contact our team at contact@PhatCulture.com and we will personally attend to you. :) (back to top)

7. What happens if an item I purchase is defected or if I received a wrong item?

Our team takes great effort in ensuring our pieces are in good condition before posting them out to you, but mistakes are occasionally inevitable. If you find your item to be defected, do not hesitate to contact our customer care team at contact@PhatCulture.com and fret not, because you will certainly get a full refund of store credit into your account! Do remember to state how it is defected, with supporting pictures so we can better understand your situation. (back to top)

8. The item I bought does not fit me. Can I get an exchange or a refund?

Yes, you can! Do read our Returns and Exchanges page for more info. (back to top)

9. What happens if I want to make changes to my order?

Once an order is processed, you typically cannot change your order. However, if you urgently need to change your mailing address, or inform us of any conditions that may interrupt with your parcel’s delivery to you, please contact us ASAP at contact@PhatCulture.com before your order is processed for delivery. :) We usually strive to ship parcels out within 24 hours. (back to top)

10. I REALLY want something from your store but it is out of stock / fully reserved! Is there any way I can get it?

For some items, you will notice an option to insert your email address in the product page in a ‘Notify me when Available’ column. If you've already registered for an account, you need not fill in your email address anymore - just click the Notify me when available button and it'll be automatically updated in our system.

For non-registered shoppers, do fill in your email address so we can contact you if we plan to restock the item! We sometimes restock items only based on demand. If the Notify me when Available option is not available for the item you’re eyeing, don’t hesitate to drop us an email at contact@PhatCulture.com as this will help us in gauging what items and styles should we bring in again.

For some items that are fully reserved, we might still allow orders to be made - in this case, it will be stated on the product's post itself. For such cases, do proceed with making the order, but only make payment once we've emailed you with a confirmation that we're releasing pieces of previous reservations that have expired. (back to top)

11. What are Backorders / Restock orders?

These are items that are currently out of stock but we will be bringing in again due to demand. These items are not ready stock but are confirmed orders that will be processed, and will be delivered to you once the new stocks arrive at our premises. Most Backorders do not take more than 2-3 weeks to reach but this varies based on several external factors.

If for some reason the backorders fail to reach us, we will offer you an option of a full refund or a refund in the form of store credit. However, such occurences are very rare as we will do whatever we can to make sure the items arrive at our premises on time, and in tip-top condition. :) (back to top)

12. I would love to model for your online store. Are you currently accepting applicants?

We’re always on the lookout for fresh faces to represent our brand, and if you think you have what it takes to represent us, do drop us an email with your portfolio or a link to your pictures. You may also visit our Career page for more information. All shortlisted applicants will be notified via email or a phone call, and if necessary, a casual interview will be arranged.

We’re not glam, but as a face of PhatCulture.com, we will do whatever we can to make sure you’re appropriately reimbursed for your efforts, and that you gain experience and exposure in the process. :) (back to top)

13. Can I speak with your team directly?

Yes, you can! Just email us at contact@phatculture.com with any of your feedback/suggestions/queries … or just to say Hi and get to know us. ;) We will personally assist you with your queries and reply you within 24 hours. (back to top)

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